Enter and View: Mount Vale Care Home, Northallerton
Our enter and view team visited Mount Vale Care Home on 19th November 2014 and have reported on their findings.
Summary
Our enter and view visit at Mount Vale Care Home was an announced visit. The purpose of the visit:
- Gather the views of patients, relatives and carers in relation to their experiences of the services being provided.
- Identify examples of good working practice.
- Make observations as care is being provided to patients, and their interactions with staff and the surroundings.
Recommendations:
- Plans for an overnight visitor facility should be progressed, especially for relatives of residents on the end of life care.
- A health and safety risk assessment should be carried out on the kitchen on the memory lane community, which is currently kept open with kitchen utensils accessible in unlocked drawers. This should assist the home in ensuring the safety of dementia residents who may sometimes wonder.
- Safety Inspections of equipment should include a date the inspection was undertaken. This will provide a clear audit trail of inspections.
- As the staff are the homes greatest asset, an acknowledgement from Barchester of this fact would be very welcome by staff.
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