Enter and View: York Teaching Hospitals NHS Foundation Trust – Scarborough Hospital
Our enter and view team visited York Teaching Hospitals NHS Foundation Trust – Scarborough Hospital on 12th November 2014 and have reported on their findings.
Summary
Our enter and view visit at York Teaching Hospitals NHS Foundation Trust was an announced visit. The purpose of the visit:
- To gather the views of patients, relatives and carers in relation to their experiences of the services being provided.
- Identify examples of good working practice.
- Make observations as care is being provided to patients, and their interactions with staff and the surroundings.
Findings:
- Patients were generally complimentary of nursing staff, and the passion and commitment of nursing and other care staff are unquestionable.
- Nursing Staff to patient ratio inconsistent across wards with low staff morale.
- Signage and access within and without the hospital is confusing and misleading
- Patient Care (wellbeing, dignity, respect and safety) not consistent across all wards.
- Patient movement within and out of the hospital unexplained and confusing.
- Dementia awareness and dementia friendly wards not consistent.
- Complaints and compliments procedure inconsistent or not evident across all wards.
- Patient waiting times at A&E were well within the prescribed limits.
Downloads
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