Enter and View: Rivermead Care Home, Malton

Recommendations

• The findings indicate that not all staff were fully appraised of the personalities, likes/dislikes and general wellbeing of the resident they were caring for, and there was also some evidence of a lack of attention to detail where physical injuries had gone unnoticed. We therefore recommend that you review your hand-over procedures from one care staff to another, so that staff area always well briefed before they start their shift. A reasonable amount of paid time needs to be allowed for a thorough hand-over process.
• We recommend that you consider introducing a resident and/or relative forum to allow people to share their thoughts on the quality of theirs or their relatives care experience. These views if shared openly and honestly can be very helpful in driving up standards of care and making the service even more attractive to new interests.