Healthwatch North Yorkshire Annual Report 2013/2014
We have now completed our first year of operation, during which time a great deal of basic organisation and training has taken place. Find out more in our 2013-14 annual report to find out about how we have helped make care better.
Summary
Read our annual report, to find out more about our work during the first year of operation, as well as what we plan to do next.
Our achievements:
- Recruitment and selection of Chair + 10 Project Board members (5 lay members and 5 Partnership Board representatives)
- Held 7 public launch events in November 2013 within each district
- Recruiting and inducting our first 38 volunteers, 14 of which are Authorised Enter & View Representatives
- 182 registered subscribers to our news updates
- 384 registered organisations
- 482 Twitter followers
- 561 interventions by HWNY
- 98% satisfaction rate with HWNY events, meetings and engagement between January and March 2014
- 6189 unique website visits in the last quarter
Looking ahead - 2014/15:
- Hospital discharge and post-hospital support arrangements focussing initially on those with long-term conditions, including those with needs associated with mental health and dementia; - Agreed priority for 2014/15
- Out-of-hours GP services - Agreed priority for 2014/15
- Carer support in light of significant reductions made and planned in North Yorkshire’s volumes of adult social care at home – Agreed priority for 2014/15
