A guide to your local GP practice
Accessing your GP practice (General Practitioner) should be straightforward, but many people tell us they find it difficult.
People commonly tell Healthwatch about difficulty booking appointments (especially online), and unclear communication when trying to access GP services. Additionally, some struggle getting through on the phone or receiving support for specific needs, such as those with learning disabilities.
Feedback often highlights frustration with accessibility, including long queues and delays in response, though patients generally report positive experiences once they are seen by healthcare professionals. There is a consistent call for better access to services and clearer, more efficient communication.
Whilst 53% of people report difficulty accessing services at the doctors, as found in this year's GP Patient Survey, 90% feel their needs are met once they get an appointment. We want to see that this continues and help people on their healthcare journey.
What's in the guide?
Whilst the way GP practices deliver care has changed, we want to make things as easy as possible for you when it comes to your contact with them. We want you to receive the best experience possible.
In our guide, you will learn about:
Booking appointments
Learn the different ways to book appointments: by phone, online, or in person.
When to see a GP
Understand when it's necessary to visit a GP and when another healthcare professional may be more suitable.
Your rights as a patient
Know what to expect when visiting your GP, ensuring you understand your rights.
Feedback and concerns
Guidance on how to share examples of good care, ask questions, or raise issues with your GP practice.
Support for additional needs
Find out how to access extra help and services for those with specific needs.
Read the guide to accessing your local GP practice
The guide has been put together with healthcare professionals, GP practice managers, and Healthwatch volunteers to ensure it is clear, accurate and makes sense from a patient's perspective.
Why a guide to your local GP practice matters
Our guide aims to empower you to know your options and make better choices, saving time and reducing stress.
It can help you:
- Access the right care faster
- Make informed decisions about your health
- Understand how GP practices operate
- Assist GP practices to run more smoothly by using appropriate services at the earliest opportunity
- Reduce barriers to accessing quality healthcare
- Receive information that is accessible and easy to understand
"Improving access and providing real choices for patients are vital for enhancing people's healthcare experiences."
