Latest insight into health and social care services
Summary
You helped to highlight that healthcare access continues to be the key issue - whether it be access to GP appointments, hospital appointments, mental health support or dentists. And over half of people told us that they feel worried.
You told us about positive (21%) and negative (66%) experiences, with the remaing 13% mixed. However when people do receive treatment and support, they are often positive about the care they have received and tend to be appreciative of the caring and hard-working staff.
Services you told us about
Feedback about GP services
- Fisher Medical Centre, Craven
- Haxby Surgery (Lawrence House), Scarborough
- Glebe House Surgery, Hambleton
- Cross Hills Group Practice, Craven
- Beech Tree Surgery, Selby,
Feedback about hospital care
- Scarborough Hospital
- York Hospital
- Friarage Hospital
- James Cook Hospital
- Harrogate Hospital
- Airedale Hospital
- Malton Urgent Treatment Centre
Feedback about mental health support
- Child and adolescent mental health services
- NHS talking therapies
- Crisis line
You also shared with us your views and experiences of dentistry, social care and the NHS 111 service.
What happens next?
We ask that service providers and commissioners who are mentioned in this report act on the feedback and insight and share with us what actions they have or intend to take to remedy these concerns.
This includes the Humber and North Yorkshire Health and Care Partnership, who work together with NHS organisations, North Yorkshire Council, local Healthwatch, hospices, charities, volunteers and organisations out in the community to improve health and well-being. Working together in this way is called an integrated care system.
As your independent champion when it comes to healthcare services, we have the legal powers to make sure NHS leaders and other decision makers hear your voice and use your feedback to improve care.
We recognise the pressures NHS and social care services face, as well as the hard work and commitment from the staff delivering care and those who plan an deliver the services. We work with them and the community to come up with solutions.
We will include any responses to our report from providers and those who plan services on this webpage.
We will continue to call on the Government to ask for more to be done to support services, patients and their loved ones.
