Insight into your health and care views
"I am heartbroken that my poor mum has been left to spend the last few years of her life in complete misery with crippling anxiety and depression."
Summary
You helped to highlight that healthcare access continues to be the key issue - whether it be access to GP appointments, hospital appointments, mental health support or dentists. And over half of you highlight this is having a damaging and worrying impact.
You told us about positive (38%) and negative (54%) experiences, with 8% mixed. However when people do receive treatment and support, they are often positive about the care they have received and tend to be appreciative of the caring and hard-working staff.
Services you told us about
Feedback about GP services
- Beech Tree Surgery, Selby,
- Fisher Medical Centre, Craven
- Sherburn Group Practice, Selby
- Cross Hills Group Practice, Craven
- Pickering Medical Practice, Ryedale
- Nidderdale Group Practice, Harrogate
Feedback about hospital care
- Scarborough Hospital
- Harrogate Hospital
- York Hospital
- James Cook Hospital
- Malton Urgent Treatment Centre
Feedback about mental health support
- Child and Adolescent Mental Health Services
- Cross Lane Hospital
You also shared with us your views and experiences of dentistry, social care and the NHS 111 service.
We had feedback from Wilf Ward Family Trust, a registered charity who support adults with learning and physical disabilities across Yorkshire.
"Our GP understands our individuals and listens to staff often asking for our points of view on matters and what we feel needs to happen next."
"I just feel so let down by the NHS dental system at the practice I have gone to my whole life. Today was my final straw - something must happen soon."
"The person we saw at the hospital was lovely; so reassuring and easy to talk to. "
What happens next?
We ask that service providers and commissioners who are mentioned in this report act on the feedback and insight and share with us what actions they have or intend to take to remedy these concerns.
This includes the Humber and North Yorkshire Health and Care Partnership, who work together with NHS organisations, North Yorkshire Council, Healthwatch, hospices, charities and the community voluntary and social enterprise sector to improve the health and wellbeing of people. Working together in this way is called an integrated care system.
As your independent champion when it comes to healthcare services, we have the legal powers to make sure NHS leaders and other decision makers hear your voice and use your feedback to improve care.
We recognise the pressures NHS and social care services face, as well as the hard work and commitment from the staff delivering care and those who plan an deliver the services. We work with them and the community to come up with solutions.
We will include any responses to our report from providers and those who plan services on this webpage.
We will continue to call on the Government to ask for more to be done to support services, patients and their loved ones.
"They were bad in the way they spoke to me. I was treated like a child; I was 17 at the time."
