Enter and View: Mary Fisher House, Harrogate
Our enter and view team visited Mary Fisher House on 27th April 2017 and have reported on their findings.
Summary
Our enter and view visit at Mary Fisher House was an announced visit. The focus of this visit was to ascertain the following:
- To gather the views of residents, relatives and staff to their experiences and views of the services being provided to them.
- Identify good working practice
- Make observations of the care being provided to the residents and their interaction with the staff and their surroundings.
Findings:
- The first impression on entering the Home was of a busy, bustling, positive environment which was light, clean and airy. However there was at the time of our visit a pervading aroma of food being cooked.
- The staff all appeared positive, informed, welcoming and responsive to the needs of the residents, the Home does not currently have any agency staff working there.
- Signage at the Home, on the busy Cold Bath Road near to traffic lights made it difficult to immediately identify the Home.
- We were impressed with the ready availability of hand sanitizers and paper towels in communal areas, bathrooms and bedrooms.
- The main lounge had the T.V. on- with no residents in the room, and the chairs could be arranged in smaller informal groups rather than all arranged around the outside walls.
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