Enter and View: Moors Care Centre, Ripon
Our enter and view team visited Moors Care Centre on 24th January 2017 and have reported on their findings.
Summary
Our enter and view visit at Moors Care Centre was an announced visit. The focus of this visit was to ascertain the following:
- The degree to which residents and their relatives felt that care was provided appropriately, and how involved they felt in the ongoing development of that care.
- Whether effective systems were in place to recognise changes in the needs of residents, and to ensure that any changes were communicated appropriately so that they could be acted on.
- Whether personal care plans existed, and to what extent they added value to the care provision at the home.
- The thoughts of staff and management within the service on the level of support provided to them, and in terms of training and clinical support as residents need become more complex.
Recommendations:
- The current manager has been in post since April, and has led numerous positive initiatives. We hope that this proactive attitude to service improvement is maintained.
- In accordance with the expressed wishes of the manager, an End of Life Pathway is developed, along with appropriate training if the home continues to offer this degree of care within their premises.
- Provisions for training are explored, to deliver clinical assistance of fluid, food and medications (intravenously and subcutaneously) on site as part of either palliative or end of life care, as appropriate.
- That the current approach to care plan development and review continues. That the activities coordinator explores provisions to establish more visits into the local community for residents.
- Efforts are made to rekindle the confidence and will of residents, to continue their hobbies and activities, where a lack of motivation is exhibited.
- That an additional means of internal communication to residents is developed, beyond the current notice board, which will be more accessible and improve engagement with news, activities, and events.
- Consideration is given to maximising the use of available space, so that everyone who wants to attend the more popular events and activities can do so.
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