Experience's of using community dentistry in Yorkshire and Humber

Report - 1 October 2016

We produced this report in collaboration with Healthwatch Leeds, staff and volunteers from Bradford, Calderdale, Leeds, North East Lincolnshire, Wakefield and York.

Summary

Healthwatch Leeds was asked to work with other Yorkshire & Humber Healthwatch to speak to those people who use the Community Dentistry service to understand their experiences of using the service.

Outcomes/recommendations:

Overall there seemed a good level of satisfaction with the services offered. There was a high satisfaction rate (73%) saying that the dental staff understood their complex needs. Some issues around parking, not enough disabled spaces on some sites. Some people wanted longer appointment times or appointments closer together. There were some accessibility issues in some centres for wheelchair users.

This survey was undertaken by a number of Yorkshire and Humber Healthwatch in partnership with NHS England Public health Dental Team. The aim is to bring local people’s voices and experiences to influence the commissioning review of the service. The findings from this work will be shared on our website and feedback from the report outcomes added when available.