Enter and View: Scarborough Hall

Findings:

• Scarborough Hall is housed in modern, purpose built premises with 85 single en-suite rooms. The premises are bright, airy, clean and well maintained.
• There is effective security measures between floors that keep wandering and confused residents safe.
• Residents and Family members spoke very highly of Scarborough Hall. Family members were confident that the place was well run and that their loved one was in good hands.
• The Manager and her Deputy demonstrate the highest quality of care for residents and their families and model the very best caring, professional behaviour.
• Staff are warm and responsive to the needs of residents, treating them with compassion, dignity and respect.
• Staff Training is thorough and comprehensive. Staff spoke very positively about the training opportunities they had been given and about the progress they had made.
• Activities staff run an extensive programme that makes a valuable contribution to the overall wellbeing of residents.
• A good deal of emphasis is placed on Scarborough Hall being a resident’s home; they are encouraged to make their rooms their own.
• The home works closely with GPs. District Nurses and with the Hospice at Home Team when required.
• Food is cooked on site and served in well-appointed dining rooms. There are always two choices and alternatives can be found and specific dietary needs met. Weight is monitored closely and meals appropriately fortified or supplemented as required. We observed staff carefully assisting residents with eating without seeming rushed.