Scarborough Hospital welcomes 'Daisy' the robot to help improve patient care

‘Daisy’ is a robot-assisted triage system designed to support the busy Emergency Department by helping people get to the right care faster.

How Daisy works

When you arrive at A&E, Daisy will help assess your needs straight away. Through a simple touchscreen, she will ask you a series of questions about your symptoms. Your answers are then passed straight to the clinical team, who can quickly see who needs urgent treatment and who can be safely directed elsewhere for care.

This new system aims to ease pressure on NHS staff while making sure patients are seen in the right place, at the right time.

Why Scarborough Hospital is using Daisy

The Emergency Department at Scarborough Hospital often faces long queues and high demand, especially during busy periods.

By using Daisy, the team can prioritise people based on their needs more efficiently. It also means patients spend less time waiting to speak to a clinician, helping everyone to feel supported and cared for.

Staff have been fully trained to support patients in using Daisy. If anyone is unable to use the robot — for example, if they have a disability, are feeling too unwell, or would simply prefer to speak to someone — a member of the team will always be on hand to help.

Putting patient care first

While Daisy is a welcome innovation, Scarborough Hospital has made it clear that technology will never replace human care. The system is there to enhance the service, not replace face-to-face support.

Phil Mettam, Director of York and Scarborough Teaching Hospitals NHS Foundation Trust, said:

"We are committed to improving patient experience and reducing waiting times. Daisy is part of our wider efforts to make A&E safer, more efficient and more supportive for everyone."

What it means for you

If you need urgent care at Scarborough Hospital, you might meet Daisy when you arrive.
Her role is to make sure you get the right help as quickly as possible — and hospital staff will always be there to support you throughout your visit.