What is the patient transport service?
The patient transport service provides NHS-funded transport for eligible people who are unable to travel to their healthcare appointments by other means due to their medical condition.
They undertake almost a million non-emergency journeys every year, making them one of the largest providers in the UK.
They have a fleet of more than 370 vehicles, employ over 800 team members and have around 200 volunteers.
Their patient charter explains they responsibilities and our commitment to providing the highest quality service to our patients. It has been designed in conjunction with hospitals and other healthcare organisations and professionals that you might come into contact with. It explains your rights as well as your responsibilities when travelling with us. A copy of the patient charter can be viewed here.
To find out more about the transport and service provided, please visit the patient transport service webpage and follow the links.
Arranging transport
If you are registered with a GP in Yorkshire call 0330 678 4000 between 07:00 and 19:00 on Monday to Friday and between 08:00 and 18:00 on weekends to make a transport booking.
Visit and manage your booking for further help and information
Becoming dementia-friendly
The patient transport service is committed to providing dementia-friendly transport and delivering person-centered care that supports those living with dementia.
Click here to find out more about the dementia-friendly campaign, or to complete the survey. This has been designed to capture the views and experiences of people living with dementia, and their carers, so that the patient transport service can act on feedback to improve the quality of service that they provide.
