Jargon buster for health and care services

Common acronyms

ICS – Integrated Care System Statutory (set up by law) partnerships of organisations that come together to provide joined up health and care services in their local area. The organisations involved include the NHS, local authorities, voluntary and charity groups, and independent care providers.

ICP – Integrated Care Partnership A statutory (set up by law) committee jointly formed between the NHS Integrated Care Board and the local authorities that fall within that ICS area. The ICP will bring together partners who all want to improve our care, health and wellbeing. The ICP is responsible for putting together a plan for how to meet the health and wellbeing needs of the population.

We have:

• Humber and North Yorkshire Health and Care Partnership
• West Yorkshire Health and Care Partnership (also covers Craven)

ICB – Integrated Care Board A statutory (set up by law) NHS organisation responsible for developing a plan for meeting the health needs of the population, managing the NHS budget, plus arranging, buying and delivering health services in the ICS area. ICBs have replaced what was previously called ‘clinical commissioning groups’ (CCGs).

Ours are:

• NHS Humber and North Yorkshire Integrated Care Board (Covers all of North Yorkshire, but not Craven)
• NHS West Yorkshire Integrated Care Board (also covers Craven)

HWNY – Healthwatch North Yorkshire

Enter and View - Healthwatch has a legal power to visit health and social care services and see them in action. This power is known as 'Enter and View' and offers a way for us to meet some of our statutory functions and to identify what is working well with services and where they could be improved. We also get a response from the care homes to our recommended actions.

CQC – Care Quality Commission The independent regulator of health and social care in England. Visit their website to find out more. 

NICE – National Institute for Health and Care Excellence. An organisation that produces guidance, advice, and sets the standards that health, public health and social care have to meet. Visit their website to find out more. 

A&E – Accident and Emergency The department in a hospital that deals with serious injuries and life-threatening emergencies. It is also known as the emergency department or casualty.

HWE – Healthwatch England The national organisation that acts on complaints and concerns about health and social care services which have been raised by local Healthwatch to CQC. CQC have to respond to any advice that Healthwatch England give them about health and care services. Visit their website to find out more.

NHS – National Health Service The health service in the UK. Visit their website to find out more. 

Primary care - Primary care services provide the first point of contact in the healthcare system, acting as the ‘front door’ of the NHS. Primary care includes general practice, community pharmacy, dental, and opticians.

Secondary care - Services that are usually based in a hospital or clinic, though some services may be community based. They may include planned operations, specialist clinics such as cardiology or renal clinics, or rehabilitation services such as physiotherapy. It simply means being taken care of by someone who has particular expertise in whatever problem a patient is having.

PCN – Primary Care Network - Groups of local doctors surgeries working together with community, mental health, social care, pharmacy, hospital and voluntary services in their local areas to provide more targeted support to their patients.Find out more. 

PPG – Patient Participation Group - A group of patients, carers and GP practice staff who meet to discuss practice issues and patient experience to help improve the service.

VCFSE – Voluntary, Community, Faith and Social Enterprise Sector (also referred to as VCSE)

DHSC - Department for Health and Social Care  The UK Government department that runs health and social care. Visit their website to find out more. 

ASC – Adult Social Care

Community outreach – Talking to people in the community 

Engagement - Talking to people in different ways, such as at an event, at a focus group or an online survey. 

Co-production – Working together 

Lived experience – Experience of a person, usually somone with a health or social care experience/condition. 

Seldom heard/asked - People who have not been asked / people whose experiences aren’t being heard / people who aren’t being listened to 

LGBTQIA+ - or you may see LGBTQ+  An acronym that indicates the spectrum of lesbian, gay, bisexual, transgender, queer, intersex, asexual + other people whose identities are not heterosexual and cisgender (see also below).

SEND - Special Educational Needs or Disabilities Special educational needs and disabilities (SEND) can affect a child or young person’s ability to learn. They can affect their:

• Behaviour or ability to socialise, for example they struggle to make friends
• Reading and writing, for example because they have dyslexia
• Ability to understand things
• Concentration levels, for example because they have ADHD
• Physical ability.

ADHD - Attention Deficit Hyperactivity Disorder  A condition that affects people's behaviour. ADHD affects people differently; some people with ADHD can seem restless, may have trouble concentrating and may act on impulse. Many enjoy their creativity and positive energy.

Triage

Every day, GP practices receive requests for help or advice through patients calling in, walking in, and now also online via online consultations. For each patient request, the practice needs to work out:

• Why they have sought help from their GP
• What kind of help the patient needs
• How quickly the patient needs help
• Who is the best person to help this patient
• Where and when the patient should be seen

The answers to these questions help the practice to sort patients based on their needs. This process is called triage. Triaging is essential when you may be dealing with hundreds of patients a day, all with different needs, requests and health backgrounds.

Common phrases

Cis/cisgender – a person whose sense of gender identity correlates with the sex that they were assigned at birth.

Commission - a term used by the NHS that means arranging, buying and delivering health services.

Community health services - Services that treat people with physical healthcare problems in their own homes, or close to home, where they will be more comfortable and can continue to live independently. For example: district nursing, school nursing, health visitors, addictions and substance misuse recovery services, and some sexual health services.

Ethnic minority communities/minority ethnic communities - person or group of people from an ethnic group that is a minority in a particular context.

Neurodiverse/Neurodivergent/Neuroatypical - To describe somebody whose brain and cognition functions differently from what is considered ‘typical’.

Non-binary - refers to a spectrum of gender identities that are not exclusively masculine or exclusively feminine, i.e. identities that are outside the gender binary.

Outpatient - If you have an appointment in a hospital or clinic but do not need to stay overnight, it means you're being treated as an outpatient or a day patient. You may be having an appointment for treatment, diagnosis or a procedure.

Safeguarding - Refers to measures to protect people, particularly those at risk, from abuse or harm.

Statutory - written in law, legally required.

Trans/ Transgender - People whose gender identity differs from their sex assigned at birth