GP practices in North Yorkshire rated by patients
The GP Patient Survey was completed by 6,367 people in the NHS North Yorkshire Clinical Commissioning Group (CCG) area and the CCG, which is responsible for buying health services for more than 425,000 people in the county, said that in almost every indicator, practices as a whole performed above the national average.
Among the findings in the NHS North Yorkshire Clinical Commissioning Group (CCG) area:
- 89 per cent of patients described their experience of their GP practice as “very good” or “fairly good”, compared to 82 per cent, nationally
- 70 per cent of patients said they were “very satisfied” or “fairly satisfied” with the available practice appointment times, in comparison to 63 per cent of people, nationally
- 81 per cent of patients said it was “easy” or “fairly easy” to get through to someone at their practice on the phone, compared to a national average of 65 per cent
NHS North Yorkshire CCG Clinical Chair Dr Charles Parker said: “It’s pleasing to see that patients in North Yorkshire rate their GP practice so highly and validates the work that goes on every day, often behind the scenes, to make the patient experience as positive as it can be.
Our goal should always be to strive for better and we will continue to work in partnership with our practices to deliver the highest standard of care for our patients.
People in North Yorkshire are urged to share their experiences of care by joining Healthwatch and the Care Quality Commission in our new campaign #BecauseWeAllCare.
Healthwatch and the CQC have joined forces with other health and care partners to launch the campaign calling on all people who access services to help shape future health and social care.
Our campaign aims to help services identify and, more importantly, address issues people are experiencing with their care. You can get involved with #BecauseWeAllCare by telling us your views about how health and social care support can be improved.
